Shipping Policy - Kitchza

At Kitchza, we are committed to providing a smooth, transparent, and reliable shopping experience. Below are the details of our shipping process and delivery policies.

Shipping Coverage

We currently ship within the United States only.
At this time, international shipping is not available.

Shipping Cost

We offer Free Standard Shipping on all orders within the USA.
There are no hidden fees or additional shipping charges.

Processing Time

All orders are processed within 1–3 business days.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Delivery Time

Estimated delivery time: 7–15 business days

Please note that delivery times may vary depending on your location, weather conditions, holidays, or carrier-related delays.

Order Tracking

After your order is shipped, you will receive an email containing your tracking link.

You can use this link at any time to check the status of your shipment.

Incorrect or Undeliverable Addresses

Please make sure your shipping address is entered correctly before placing your order.

If a package is returned due to an incorrect or incomplete address, we will contact you to arrange re-shipment.

Lost, Delayed, or Damaged Packages

If your package is lost, delayed, or arrives damaged, please contact us as soon as possible.

We will work directly with the shipping carrier to resolve the issue and help ensure your order reaches you successfully.

International Shipping

Currently, we do not offer international shipping services.

If you have any questions regarding shipping, feel free to contact us and we’ll do our best to assist you.

Contact Us

Kitchza
📍 1641 Palou Avenue, San Francisco, CA 94124, US
📧 kitchza.business@gmail.com
🕒 Monday - Friday | 9:00 AM - 5:00 PM PST